We want you to be satisfied with your container. We offer a 30-day return policy on delivered containers, and the following terms apply to inspections, cancellations, returns, and refunds.
1Inspect Your Container at Delivery
Always inspect your container at the time of delivery, before the driver leaves. Check the structure, doors, seals, flooring, and overall condition against what you ordered. If you find significant damage or a discrepancy, note it on the delivery paperwork and contact us right away.
2Reporting a Problem
Report any defect, damage, or discrepancy within 48 hours of delivery by emailing sales@cargocontainerhub.com or calling (440) 983-1406, including photographs where possible. Prompt reporting helps us resolve issues quickly.
3Order Cancellations
You may cancel an order for a full refund any time before it is dispatched. Once a container has been dispatched or delivered, the order is considered fulfilled and standard cancellation no longer applies, except as described below.
430-Day Return Window
You may request a return within 30 days of delivery. To be eligible, the container must be in the same condition as delivered — undamaged, unmodified, and not permanently installed or built upon. To start a return, contact us at the email or phone below with your order reference. Because shipping containers are large, heavy goods, the customer is responsible for return transportation, and a restocking fee may apply; these costs are deducted from your refund. Once the returned container is received and inspected, your refund is issued. Defective or not-as-described units are covered separately below at no cost to you.
5Damaged or Defective Containers
If your container arrives with significant damage or an undisclosed defect, we will work with you on an appropriate remedy — which may include repair, replacement, or a refund — based on the nature of the issue, provided it is reported within the timeframe above.
6Custom & Modified Orders
Containers that are custom-built or modified to your specifications are made to order and generally cannot be cancelled or returned once production has begun, except in the case of a defect in our workmanship.
7Refund Method & Timing
Approved refunds are issued to the original bank account used for payment, typically within 5–10 business days of approval. Any non-refundable charges (such as completed delivery or restocking fees) are deducted where applicable.
Questions about this policy?
Our team is happy to help with anything related to refund and returns policy.
This document is provided for general information and does not constitute legal advice.